Your Safety is Our Priority

We are reopening our LIVE WELL Exercise Clinic locations and we couldn’t be more excited to see your faces!
Re-opening dates are listed by location. For more details, click here.

We have mindfully and confidently designed new protocols and procedures to ensure the health and safety of all members and our team. Please read the important details below to inform and guide you through our re-opening plan.

Our goal is to keep you as well informed as possible. Please check this website page regularly for updates as we will continue to adapt with provincial and health authority guidelines. We are in this together!

Cleaning Program

We have added additional procedures to our cleaning program in addition to our already stringent disinfecting protocols. Disinfecting products used in our clinics are Health Canada approved virucides.

Deep Cleaning

Scheduled deep cleaning of all surfaces and equipment twice daily.

Continuous Cleaning

Continuous scheduled disinfection of high-touch surfaces and equipment throughout your exercise session and between session times.

Self-Cleaning

Easy, readily available disinfectant spray bottles, disposable gloves, and disposable paper towels so you can disinfect your equipment before and after each use
Hand sanitizer located throughout the clinic
Hand washing station

Physical Distancing

We are taking careful actions to facilitate physical distancing. Look for extra signs to guide you through the space and help us all practice appropriate distancing.

Equipment Spacing

Equipment will be marked so that only every second piece of equipment is used
Equipment usage will alternate between sessions. This is clearly marked on each machine.
Some pieces of equipment may be removed from the clinic that create airflow (Rower, Schwinn bikes)

Fitness Floor & Reception

Fitness and reception floor will have highly visible, colorful floor markers to make it easy to maintain appropriate distancing
Session length or times will be structured to allow for physical distancing during transitions

Session Size

As usual, our sessions are limited to no more than 12 members. Please only attend a session that you are registered in.

Contactless Payment

In-clinic debit and credit payments will be processed using our contactless point-of-sale. Cash or cheque payments can only be accepted when provided in the exact currency and within an envelope.

Team Member Health & Safety

We are dedicated to the health and safety of our community, including our team members.

Contact and Distancing

Our teams will be following the required guidelines for contact and distancing with all members and each other

Face Shields and PPE

Face shields or masks will be required for all our staff at all times
Required PPE will be worn as appropriate for the task
All members will be welcome to wear masks based on individual comfort level

Health Screening

Every team member is required to self-monitor and assess their health on a daily basis for COVID-19 symptoms.

Enhanced Training

Our teams have undergone additional training for the enhanced cleaning, distancing and safety protocols so that every member can feel safe, comfortable and cared for.

Cleaning Protocols

Detailed checklists for deep cleaning and continuous cleaning
Proper usage of Health Canada approved disinfectant that is effective against SARS-CoV-2 (the virus that causes COVID-19)

Distancing Protocols

Training on facilitating proper distancing during sessions, during transitions and in all areas of the clinic

Health & Safety

Training on proper usage of cleaning materials, gloves, masks, face shields, and temperature checks
Training on self-assessment and self pre-screening procedures required for all team members before each shift

Your LIVE WELL Experience

In-clinic and live streaming sessions

We want to be thoughtful about how we can champion our members to safely return to our clinics at your own pace and level of comfort. By providing you with options we believe we can meet you where you are at - whatever stage of readiness, we have a solution so you can stay engaged with your LIVE WELL community.

Ready to come back to the clinic?

You can attend your regularly scheduled sessions. You can also continue to move them in your member portal to a time that suits you better. Read more details below: FOR MEMBERS: HOW TO BE PREPARED.

Not ready for in-clinic sessions yet?

You can experience your full exercise sessions with your classmates and your CEP at your time by streaming live online via zoom. Check our your member portal to access your session.

LIVE WELL AT HOME is here to stay

On the days that you do not have your scheduled exercise sessions, you can continue to do LIVE WELL AT HOME!

For MEMBERS: How to be prepared

Member pre-screening at every session

In order to ensure everyone’s health and safety, we are asking you to help us be prepared for each exercise session in the following ways:

Be symptom free.
Please do not attend your exercise session if you are feeling unwell with any COVID-19 symptoms such as fever, dry cough, difficulty breathing or shortness of breath, chest pain or pressure. If you are experiencing any COVID-19 symptoms please contact your local healthcare services.
Self-assessment.
We ask that you take a moment to do a quick self-assessment before entering the space - you will see a prominent sign at our front door - take a quick read to double check that you are safe to enter on that day.

Session Transitions Times

Our goal is to minimize the number of people in our clinic at any given time. We also need some time to disinfect the clinic between sessions, we will be implementing the following measures to ensure your health and safety.

Arrive no more than five!
Please arrive no more than five minutes before your registered session time. We will be keeping the doors locked between sessions to limit access and to ensure safe physical distancing between sessions.
Bring only what you need.
It is highly recommended that you bring only the essentials. Come dressed for exercise and bring a full water bottle.
We ask that you do not use the lockers but if you need to - please follow the floor markers and access the lockers one at a time as indicated by the sign. Water filling stations will be closed.
Keep your distance.
You’ll see colorful circles on the floor as markers throughout the space to help you keep a safe physical distance from other members.

Exercise Session Times

Session times will be structured so that we can control the flow of traffic through the clinic and to ensure physical distancing by minimizing incidental contact between session times. This time will also allow for increased disinfecting measures of the exercise space and high touch areas.

Attend your registered sessions.
Please register for and attend your sessions at the time shown in your member portal. Any adjustments to your session time will be clearly communicated to you in advance.
Move your sessions.
You can move your sessions up to four (4) hours before it starts to a more convenient session time if you want to.
To mask or not to mask. That is your decision.
At the clinic, you are welcome to wear your own mask if you choose. We recognize that exercising with a mask on, especially for those with compromised lung function, can be challenging; therefore, it is not a requirement. You’ll be greeted by our team wearing face shields so that we can communicate clearly with you through your entire session.