Our goal is to keep you as well informed as possible. Please check this website page regularly for updates as we will continue to adapt with provincial and health authority guidelines.  We are in this together!


Your Safety Continues to be Our Priority

LIVE WELL Exercise Clinic has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19. Our clinics continue to follow strict cleaning and disinfection protocols, physical distancing and personal protective measures to ensure our community stays healthy.  We thank all of our staff and members for their cooperation with these procedures to reduce the risk in our clinics.

As new case numbers rise, there may be a need for some clinics to close their doors temporarily to help reduce the spread in their communities. We have been proactively planning for such closures since the beginning of the pandemic to ensure that we can continue to provide our membership services and contribute to the health and vibrancy of our communities. In the event that a decision is made to close your location temporarily, your clinic team will deliver your exercise sessions to you via live streaming so that there is no interruption in your program.

The goal of our live streaming feature is to provide you with all of the benefits of your LIVE WELL membership:
● To keep you active and progressing in your exercises;
● To provide you with healthy lifestyle coaching;
● To keep you connected with the support of your LIVE WELL community.

We are ready to rise to this challenge with you and ensure that, in the event of a closure, your exercise sessions and program are uninterrupted so that you can continue to maintain all the health benefits you have worked so hard to achieve. Our entire LIVE WELL family is in this together.


Our Enhanced Safety Program



Cleaning Program

We have added additional procedures to our cleaning program in addition to our already stringent disinfecting protocols.  Disinfecting products used in our clinics are Health Canada approved virucides.

Deep Cleaning

  • Scheduled deep cleaning of all surfaces and equipment twice daily.

Continuous Cleaning

  • Continuous scheduled disinfection of high-touch surfaces and equipment throughout your exercise session and between session times.


  • Easy, readily available disinfectant spray bottles, disposable gloves, and disposable paper towels so you can disinfect your equipment before and after each use
  • Hand sanitizer located throughout the clinic
  • Hand washing station 

Physical Distancing

We are taking careful actions to facilitate physical distancing. Look for extra signs to guide you through the space and help us all practice appropriate distancing.

Equipment Spacing

  • Equipment will be marked so that only every second piece of equipment is used
  • Equipment usage will alternate between sessions.  This is clearly marked on each machine.
  • Some pieces of equipment may be removed from the clinic that create airflow (Rower, Schwinn bikes)

Fitness Floor & Reception

  • Fitness and reception floor will have highly visible, colorful floor markers to make it easy to maintain appropriate distancing
  • Session length or times will be structured to allow for physical distancing during transitions

Session Size

  • Please only attend a session that you are registered in.

Contactless Payment

  • In-clinic debit and credit payments will be processed using our contactless point-of-sale.  Cash or cheque payments can only be accepted when provided in the exact currency and within an envelope. 

Team Member Health & Safety

We are dedicated to the health and safety of our community, including our team members.

Contact and Distancing

  • Our teams will be following the required guidelines for contact and distancing with all members and each other


  • Masks are mandatory for all our staff at all times
  • Masks are mandatory for all members at all times
  • Required PPE will be worn as appropriate for the task

Health Screening

  • Every team member is required to self-monitor and assess their health on a daily basis for COVID-19 symptoms.


Enhanced Training

Our teams have undergone additional training for the enhanced cleaning, distancing and safety protocols so that every member can feel safe, comfortable and cared for.

Cleaning Protocols

  • Detailed checklists for deep cleaning and continuous cleaning
  • Proper usage of Health Canada approved disinfectant that is effective against SARS-CoV-2 (the virus that causes COVID-19)

Distancing Protocols

  • Training on facilitating proper distancing during sessions, during transitions and in all areas of the clinic

Health & Safety

  • Training on proper usage of cleaning materials, gloves, masks, face shields, and temperature checks
  • Training on self-assessment and self pre-screening procedures required for all team members before each shift

Your LIVE WELL Experience

In-clinic and live streaming sessions

We want to be thoughtful about how we can champion our members to safely return to our clinics at your own pace and level of comfort.  By providing you with options we believe we can meet you where you are at - whatever stage of readiness, we have a solution so you can stay engaged with your LIVE WELL community.

Ready to come back to the clinic?

  • You can attend your regularly scheduled sessions. You can also continue to move them in your member portal to a time that suits you better. Read more details below: FOR MEMBERS: HOW TO BE PREPARED.

Not ready for in-clinic sessions yet?

  • You can experience your full exercise sessions with your classmates and your CEP at your time by streaming live online via zoom. Check our your member portal to access your session.

LIVE WELL AT HOME is here to stay

  • On the days that you do not have your scheduled exercise sessions, you can continue to do LIVE WELL AT HOME!



For MEMBERS: How to be prepared 

Member pre-screening at every session


In order to ensure everyone’s health and safety, we are asking you to help us be prepared for each exercise session in the following ways:

  1. Be symptom free.
    Please do not attend your exercise session if you are feeling unwell with any COVID-19 symptoms such as fever, dry cough, difficulty breathing or shortness of breath, chest pain or pressure. If you are experiencing any COVID-19 symptoms please contact your local healthcare services. 

  2. Self-assessment.
    We ask that you take a few minutes to complete your contact free pre-screening access before your session start by logging into your member portal via the QR code posted on the signs outside the clinic.

Session Transitions Times

Our goal is to minimize the number of people in our clinic at any given time.  We also need some time to disinfect the clinic between sessions, we will be implementing the following measures to ensure your health and safety.

  1. Arrive no more than five!
    Please arrive no more than five minutes before your registered session time. We will be keeping the doors locked between sessions to limit access and to ensure safe physical distancing between sessions. 

  2. Bring only what you need.
    It is highly recommended that you bring only the essentials.  Come dressed for exercise, bring a full water bottle, and your mask to wear at all times.
    We ask that you do not use the lockers but if you need to - please follow the floor markers and access the lockers one at a time as indicated by the sign. Water filling stations will be closed. 

  3. Keep your distance.
    You’ll see colorful circles on the floor as markers throughout the space to help you keep a safe physical distance from other members. 

Exercise Session Times

Session times will be structured so that we can control the flow of traffic through the clinic and to ensure physical distancing by minimizing incidental contact between session times. This time will also allow for increased disinfecting measures of the exercise space and high touch areas. 

  1. Attend your registered sessions.
    Please register for and attend your sessions at the time shown in your member portal.  Any adjustments to your session time will be clearly communicated to you in advance. 

  2. Move your sessions.
    You can move your sessions up to four (4) hours before it starts to a more convenient session time if you want to.

  3. Wearing a Mask
    To protect our members and staff, it is important for all people at a LIVE WELL Clinic wear a mask while visiting our clinics.





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